Long promised, and now delivered, Google is now using site speed as one of many factors in how website results are ranked on the Google.com search engine. Google first discussed this last year, pointing out that consumers react very negatively to slow websites. Speed is an obsession at Google, and they seem to be on a crusade to make it an internet-wide movement. Think about Chrome, Google DNS, and the Google fiber project, what do they all share? Speed. Google, following its own views, will now count negatively against your website if it is significantly slower than other sites with similar content and ranking. In other words, you need to look into speeding up your website. Google has provided information to a number of tools that site owners can use to check their sites’ speed, such as Page Speed, and YSlow. At least Google is smoothing the transition to this new search factor. And of course, other tools are stored at Google.com/Speed. The changes are live in the United States. Summarizing Google fairly, Matt McGee of SearchEngineLand said “Google also cautions web site owners not to sacrifice relevance in the name of faster web pages, and even says this new ranking factor will impact very few queries.” That is a good synthesis: work on speed, but your content and links are still king in rankings. This will annoy some webmasters, but the internet using masses who will never hear of the change will thank Google and not even know it. Your move, Bing.
Frankly, most people’s tweets are neither interesting nor fun to read — certainly not on a daily or hourly basis. Many, not at all. I say this with no condemnation, since I admit mine are pretty lousy, too. And I have a theory about why.
Recently I received one of those random chain emails; it’s probably circulated through your in-box, as well. This one described an experiment organized by the Washington Post in 2007. A man played six Bach pieces on a violin for 45 minutes in the Washington DC Metro Station on a cold January morning. During the time he played, approximately two thousand people passed through the station. Of those, only six people stopped and listened, and then only for a very short while. The greatest levels of enthusiasm were displayed by young children, several of whom tugged on their parents, asking to stop and listen, but without success.
This concert, enjoyed by virtually none of the two thousand in the station that day, was given by the renowned violinist Joshua Bell, playing some of the most intricate pieces ever written. Two days before his concert in a theater in Boston had sold out with ticket prices averaging $100.
The circulating email challenges us to ponder what we each are missing. In a common place environment, at an inappropriate hour, do we perceive beauty? Do we stop to appreciate it? Do we recognize talent in an unexpected context?
This leads to her theory about what makes someone good at Twittering:
These questions, I believe, are at the heart of the successful use of Twitter. Individuals who are most skilled at using this peculiar 140-character medium are those who do notice the small details of life, who capture the moments that others of us miss, who slow down to watch and listen while most race on, and who personalize the events they see.
Observing the beautiful in the mundane. Surely it’s one way to be happy.
via Are You Fun to Follow on Twitter? – Tammy Erickson – Harvard Business Review.
In honor of the season, where some celebrate the ancient story of slaves’ exodus from Egypt, it’s time for a new telling of the ten plagues: the Ten Plagues of Social Media. All are paired with a counterpart from the ancient rendition.
Note that some debates remain as to the ancient plagues’ literal meanings. When in doubt, I deferred to biblical scholar Robert Alter’s translation of “The Five Books of Moses.”
1) Blood: Lack of transparency
Whenever marketers aren’t fully transparent as to who they are and what they’re promoting when reaching out to consumers and online influencers, they cloud consumers’ trust just like blood clouded the Nile. The demands of transparency also fall on the content producers whenever their contributions can be considered influenced by other parties.
2) Frogs: Oversharing
Imagine trying to get a good night’s sleep with millions of frogs croaking up a storm. Now try staying on top of what’s happening with your social graph when so many of their updates are dedicated to what errands they’re running or how much they had to drink last night. Oversharing can wind up hurting relationships, and rightfully makes some question how much value social media adds to their lives.
3) Lice: Campaign-based thinking
It’s hard to get lice out of your head, and there’s no easy cure for shaking off campaign-based thinking, either. Campaign-to-campaign and quarter-to-quarter thinking prevents marketers from reaping the long-term benefits of social marketing.
4) Flies: Autoposting
Facebook, LinkedIn, Twitter, Foursquare, and other sites are not all the same, but the way some marketers unleash hoards of content, you might think the sites were interchangeable. Posting the same content in the same way across every social site is efficient for the producer, but diminishes the experience for the recipients. Marketers need to think twice about nearly any kind of automated messaging. There’s a place for it; headline and deal feeds are some that can work as syndicated feeds while managing consumer expectations. The first instinct should be to avoid this, though.
5) Pestilence / livestock disease: Lack of internal communication
I don’t want to refer to your colleagues (or mine) as livestock, but you depend on your colleagues for your livelihood and putting food on the table, just as our ancient forbears relied on livestock. When marketers and their agency partners aren’t in close communication, and when there isn’t communication internally with any of those parties, it amounts to a plague on their livelihood.
6) Boils: Lack of Integration
In this case, the plague fits the crime. Social marketing campaigns should be planned just as tightly in conjunction with other marketing programs as boils are connected to victims’ skin. Perhaps it’s not the most pleasant analogy, but these are the ten plagues, not the ten happiest things to ever happen.
7) Hail: Talking at consumers
Sometimes, reading marketers’ updates in social channels feels like walking through a hailstorm. You get pelted by a self-aggrandizing update here and a limited-time offer there, and you can’t wait to run for cover. Conversing and asking questions can soften the blows and make it more like a day at the beach.
8 ) Locusts: Bright shiny object syndrome
If you’ve ever seen a swarm of locusts on National Geographic Channel or Discovery, you’ll appreciate why this was the first plague association to come to mind. Look at all the locusts move from field to field — blogs to MySpace to Second Life to widgets to Twitter to Facebook to augmented reality to Foursquare — sucking the life out of them and then looking for their next meal. Marketers can shed their locust exoskeletons by figuring out what works and sticking with it, even while exploring new opportunities.
9) Darkness: Lack of vision
When you see marketers fumble royally in social media, you’re usually witnessing a marketer that didn’t plan ahead. These fumbles can often arise when a marketer is dealing with a crisis, but they can also come up when marketers are more successful than they anticipated, such as when too many consumers take them up on a deal. Plan for the best and the worst, and be prepared to act when either arises to prevent darkness from descending on your social programs.
10) Death of the firstborn: Death of marketing as we know it
The death of the firstborn plague is the most permanent. There has been a similar plague on marketing and media: rising consumer expectations of some form of two-way communication. For consumers like myself who grew up writing letters to brands that pleasantly or unpleasantly surprised me, this is deliciously empowering. This plague will kill off some marketers who can’t adapt.
Egypt wasn’t undone by the exodus, or any version of it that has been passed down to us. It remained a capital of the ancient world for over a thousand years more and has been a pivotal part of many great civilizations and cultures since. Plagues may afflict us and they may kill off the weak, but the springtime exodus saga tells the greater story of rebirth and renaissance. If there’s not a promised land for marketers per se, may we at least heal from these plagues to uphold brands’ promises to consumers.
This article was originally published in MediaPost’s Social Media Insider.
